Buy 4+ jewels, get free shipping
Shipping
US & Canada
Standard (5ā7 business days): $2.90 | Free when you buy 4+ items
Express (1ā3 business days): $9.90
Australia & Rest of World
Standard (5ā7 business days): $2.90 | Free when you buy 4+ items
Express (2ā4 business days): $9.90
Europe, Switzerland & UK
Standard (2ā4 business days): ā¬2.90 | Free when you buy 4+ items
Express (1ā2 business days): ā¬5
Latin America (incl. Mexico)
Standard (5ā7 business days): ā¬2.90 | Free when you buy 4+ items
Express (1ā4 business days): ā¬5
ā We cover all international import duties & taxes, so you never pay extra on delivery.
Returns & Exchanges
We offer a 30-day free return/exchange policy.
Need to return or exchange something? Send us an email at contact@pialu-jewels.com
How to request a refund?
You can start the exchange or return process directly from your accountĀ Here . Fill in your details and upon completing your request you will receive a prepaid return label.
Is it free to exchange or return my order?
Yes! It's free. You will receive a prepaid return label that you must stick on the return package.
Can I exchange or return a piece of jewelry I bought at a discount?
Yes, you can! We accept returns on all sale items.
What happens if the price of the jewelry I want to exchange is different from the original price?
- Higher Price: If the jewel you wish to exchange has a higher price than the original, you will be asked to pay the difference on our exchange and return platform. The exchange will be processed once the additional payment has been validated.
- Lower Price: If the new jewelry is priced lower, we will refund the difference.
In which cases is a return or exchange not applicable?
- If it has been more than 30 days since you received the product.
- Jewelry that shows signs of use or that is not returned in its original packaging and in good condition.
- Earrings/hoops/earcuffs for hygiene reasons, gift packaging, gift cards, products received for free (such as complimentary jewelry or prizes), and items purchased in promotions with quantity discounts. The latter can be exchanged, but not returned.
